[Themaintainers] The automation charade

[Ruth Kitchin Tillman]

 "As I waited for my lunch to be prepared, the man in front of me appeared
astonished to receive his food. “How did the app know my order would be
ready twenty minutes early?” he marveled, clutching his phone. “Because
that was actually me,” the server said. “I sent you a message when it was
done.” "

A powerful read I'm just catching up on.

https://logicmag.io/05-the-automation-charade/
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