[Themaintainers] Introductions: Don from GitHub

[Paul Hinze]

Hello fellow Software Maintainers! I love this thread and was inspired to chime in!

I’ve been lurking on this list for a year or so now. I am interested in the intersection of infrastructure, software, open source, and late-stage capitalism. Coming from a background running high stakes and high scale systems, I’m particularly energized by the work happening in Human Factors and Resilience Engineering being spearheaded by folks like John Allspaw as well as the work Charity Majors is doing on observability and failure.

I get to mix it up with all of these ideas in my job at HashiCorp, a company that makes several open source cloud infrastructure tools and commercializes an enterprise counterpart for each one. I’ve spent the majority of my 4+ years there working on Terraform, a multi-cloud provisioning tool. I’m currently in engineering leadership mostly consumed by the project of scaling an organization, but I’m still very keen to participate in the discourse around the topics of this list.

So here’s a big wave and smile from Chicago! :)

Paul / phinze

On Fri, Apr 12, 2019, at 5:50 AM, Camille E. Acey wrote:
> Count me in to this conversation!
> I just took over customer support and success at Nylas (https://nylas.com) and I'm trying to facilitate a culture change where people stop equating happy customers with all bugs being fixed. I'd love to learn more about how bugs get diagnosed, assigned, fixed, or wontfixed (!) at scale.
> Camille
> 
> 
> On April 11, 2019 3:07:27 PM EDT, Emma Humphries <ech at emmah.net> wrote:
>> Team _wontfix in the house!
>> 
>> I'm Emma Humphries, bugmaster at Mozilla. I'm part of the Release Management team. 
>> 
>> The elevator pitch of my job is that it's product management of bugs: analysis, policy, and process. 
>> 
>> I'm working with the Bugzilla team and our contractor, Kohei Yoshiro (@bugzilla_ux) on improvements to Bugzilla as a bug tracker, and on our bug handling documentation: https://mozilla.github.io/bug-handling/. 
>> 
>> I'd like to talk about how you do process change in established projects, the tensions between stakeholders in bug tracking, how your bug tracker is not your feature backlog (I just spoke about that at Launch Darkly's conference in Oakland this week), and I'd really like to meet more maintainers. 
>> 
>> I blog at https://emmas.site/.
>> 
>> -- Emma 
>> 
>> On Wed, Apr 10, 2019, at 08:14, Don Goodman-Wilson wrote:
>>> Howdy! 
>>> 
>>> I’m Don Goodman-Wilson, co-chair of the Software Track for The Maintainers III. I'm a recovering academic now working in the software industry at GitHub. One of my focus areas is discovering the best ways to support the maintainers of open source software (OSS). OSS provides the backbone for our digital lives (for better or worse), but such maintainers are increasingly finding themselves unsupported and under-appreciated. The result is that our digital infrastructure is in an incredibly delicate and precarious place, moreso than many realize.
>>> 
>>> I discovered The Maintainers at APIdays in Paris last December, where Mehdi and Andrew held a day-long unconference on sustaining maintainers—and I realized pretty quickly that I had found my people. In the Maintainers, I feel like I’ve found kindred souls who understand not only the gravity of the situation, but the urgency to find solutions in partnership with practitioners who really understand the challenges.
>>> 
>>> There are a lot of places where we could use your experience and expertise. Are there lessons from other disciplines that could be applied to software maintenance? What’s different about maintaining legacy software vs open source software? Do you know of interesting case-studies we should be aware of? Do _you_ maintain software, and have a story to share? What existing institutions exist that could be extended to cover software, or that might have resources for software maintainers that we aren’t aware of? Does open source as a practice have the deck stacked against it, and maybe we need to fundamentally rethink the way we approach open, collaborative software creation for the public good?
>>> 
>>> If all this is new to you, there are a lot of interesting resources out there:
>>> • https://github.blog/2019-01-17-lets-talk-about-open-source-sustainability/
>>> • https://medium.com/s/story/exploiting-developer-infrastructure-is-insanely-easy-9849937e81d4
>>> • https://words.steveklabnik.com/the-culture-war-at-the-heart-of-open-source
>>> • https://words.steveklabnik.com/what-comes-after-open-source
>>> (I’d love to read more if you know other recent takes on the current state of open source software!)
>>> 
>>> Looking forward to seeing you at The Maintainers III!
>>> 
>>> Don GOODMAN-WILSON
>>> Developer Advocate, EMEA
>>>  GitHub
>>> 📮
>>> degoodmanwilson at github.com
>>> Twitter
>>> DEGoodmanWilson <https://twitter.com/DEGoodmanWilson>
>>> 📆
>>> calendly.com/degoodmanwilson/Themaintainers mailing list
>>> Themaintainers at lists.stevens.edu
>>> https://lists.stevens.edu/mailman/listinfo/themaintainers
>>> 
>>> 
>>> *Attachments:*
>>>  * 8726510AB61E49709DF68E4C818833CD.png
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> -- 
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